One of Buzzfeed’s successful segments is Worth It, where food, services and items are compared according to their value and cost. Three different price points are represented–the cheapest, the middle range and the extravagantly expensive.
The success of the segment is a testament to how people are willing to pay, as long as they know they are getting something that is worth the price. Here are three things to secure in your hotel to make it worth it:
Hotels are the first choice of business travellers simply because they do not want to bother with carrying their own toothbrush, toothpaste and shampoo. Hospitality supplies should be present in every room and replenished daily, just as you are refreshing towels regularly. The fridge in hotel rooms should also be well stocked. The more attentive you are to their needs, the more worth it the hotel stay is.
A significant portion of the stay in a hotel involves being in bed. Whether you’re accommodating a couple on a staycation or a family on holiday, you want to help them get a good night’s sleep. Hotels change the sheets daily to keep them clean, and pillows are fluffed for extra comfort. The mattress should also be comfortable. If the guests have any special requests, be prepared to come through. Granted, some requests are silly, and you will not be judged for ignoring them, but if you fulfil them, you just might make a name for yourself.
When tourists are on holiday, they look for places to visit in the area. Then, they look for accommodation options. Usually, they will consider the convenience of the hotel before booking a room. Your hotel should not be out of the way, so they can go about their day and plan their itinerary without worrying about how they will get back to their room.
It’s not enough that you offer them a room and mediocre services. When it comes to the hospitality industry, you should take the hospitality aspect seriously.